TICKET CANCELLATIONS AND REFUNDS
The cancellations of tickets can only be made by the agency that issued the tickets and only by showing the original tickets. Tickets can not be cancelled via phone.
According to the time of cancellation the following cancellation terms are valid:
Up to 14 days before departure: 100% refund or change to open date ticket.
Open date tickets:
From 14 days up to 6 days before departure: 75% refund or change to open date ticket.
From 6 days before departure up to 12 hours: 50% cancellation fee.
Tickets cannot been cancelled or changed to open date after vessel’s departure.
During Orthodox Easter period, Holly spirit’s days and the whole August month, tickets are refunded without cancellation fee or they change to open date tickets 14 days before departure. 14 days to 6 days before departure there is a 25% cancellation fee. 6 days before departure, the same term applies as on the paragraph above.
Open tickets are canceled without charge unless they were originally issued as an open date. When converted to open date tickets the cancellation is charged with 50% fee.