TICKET CANCELLATIONS AND REFUNDS
The cancellations of tickets can only be made by the agency that issued the tickets and only by showing the original tickets. Tickets can not be cancelled via phone.
According to the time of cancellation the following cancellation terms are valid:
After the departure:
- 6 days before the departure: 100% refund or conversion to open date tickets.
- 6 days to 12 hours before departure: 50% refund or conversion to open date tickets.
- 12 hours before and until the departure: 50% cancellations fee is required.
The tickets can not be cancelled and are not able to be converted to open date tickets.
After the departure: The tickets can not be cancelled and are not able to be converted to open date tickets. Especially for the period of Easter, Holy Spirit & all August, the tickets can be cancelled without an extra fee or can be converted to open date tickets up to 14 days before the departure.
Open date tickets:
Open tickets are canceled without charge unless they were originally issued as an open date. When converted to open date tickets the cancellation is charged with 50% fee.