TICKET CANCELLATION AND FARE REFUNDS
Passengers are refunded with 100% of the fare value in the following cases:
(A) For tickets cancelled up to 14 days prior to scheduled departure.
(B) For tickets cancelled on the date of issue, save for any tickets issued on the date of departure, for which passengers are refunded with 100% of the ticket value for one hour after departure and with 50% thereafter.
75% refund applies in the following cases:
For tickets cancelled up to 7 days prior to scheduled departure.
50% refund applies in the following cases:
(A) For tickets cancelled up to 12 hours prior to scheduled departure.
(B) For cancellation of any tickets already replaced, up to 12 hours prior to scheduled departure.
In all cases of ticket cancellation set out above, it is essential that passengers demonstrate the actual ticket slips. After departure, tickets cannot be cancelled or converted into open tickets. Tickets are cancelled by the ticket houses or by the company’s central agencies, yet never by phone.
Regular tickets can be converted into open tickets no later than 2 hours prior to scheduled departure. Tickets are valid for one year from the date of issue and can only be replaced once. Any passengers presenting open tickets shall not be admitted for boarding. Therefore, open tickets must be essentially replaced by regular tickets prior to boarding. In the event that the fare increases until the date of travel, the holders of open tickets are liable to pay the difference in fare. If they select a route of lower value than that of the original ticket, then they can claim the difference from the ticket agent.
Passengers and vehicles can board the ship without changing their tickets.
Any tickets issued for the cancelled trip are no longer valid for boarding and must be replaced with new ones for the next scheduled departure, provided that there are available seats. In case of delayed departure or route cancellation, passengers are requested to contact the company’s port offices to obtain information about the ship’s new scheduled departure.
After departure: Tickets cannot be cancelled or converted into open tickets whereas the date of departure cannot be changed.