FAQ - AirTickets
Do I need a Visa in order to travel to Turkey?
I travel with KLM airlines and I need to know about the new baggage policy.
As of April 17, 2013, electronic visa (e-Visa) replaces “sticker visa” which was issued at the border crossings. Applicants just need to log on to www.evisa.gov.tr , provide the requested information, (after the application is approved) make online payment and download their e-Visa.
Please note that e-visa is only valid when the purpose of travel is tourism or commerce. Other purposes, such as work and study, require regular visa given by Embassies or Consulates.
Passports should be valid at least six months longer than the expiry date of the requested visa.
The term "official passports" covers diplomatic, service, special and official passports.
Visa regime for truck drivers of a country may differ from the overall visa regime effective for citizens of that particular country. For further information, please contact the nearest Turkish mission.
Foreigners who will shoot a documentary film conduct a research or an archeological excavation should get a special permission from the Turkish authorities in advance.
You can see more information here
Is it possible that you will request further information on my transaction;
KLM has reviewed the checked baggage policy for Flying Blue Ivory members travelling within Europe on a KLM Economy class ticket.
For any journey on/after 01 October 2014 the first bag can be checked-in for free as long as the ticket is issued before 01 October 2014 for all Flying Blue Ivory members.
For this group the baggage policy will be revised for tickets issued and travel on/after 1st of October.
For tickets issued and travel on/after 1st of October, all Flying Blue Ivory members will receive a 50% discount on the price or Miles amount of the first checked bag.
The fee is 50% of the price of the first check-in bag.
- For off-airport (prepaid) this fee will be EUR 7,50 or (1,500 Miles)
- For on-airport this fee will be EUR 15 (3,000 Miles)
- For non-Flying Blue members the price remain EUR 15 off-airport (prepaid) and EUR 30 on-airport.
The following routes (to and from), excluded from the new KLM baggage policy :
- Italy, except for Bologna, Florence, Turin and Venice
Also the below passenger types, excluded from the new KLM baggage policy :
- Flying Blue Elite members (Silver/Gold/Platinum/Club2000 and Skipper)
- Corporate customers (for both published and contracted fares)
- BlueBiz customers
- SkyTeam Elite+ and Elite customers
- Customer travelling on a Y/B-class ticket (full flex ticket)
- Business Class customers
- Special programs: eg. Seamen/Missionaries
- Infants not occupying a seat also keep their 10kg free checked baggage
Do I have the option to choose between fares that have different privileges?
When the credit card holder is not the same as a passenger or when the security system Viva.gr indicates dangerous values for transactions then you will be asked to send a fax or email with a photo of the credit card that used and the passport of the card holder and passengers. Note that Viva.gr reserves the right to cancel a transaction if it has elements that make it suspicious and dangerous in terms of security. If this happens you should contact us for your credit card refund.
What are the necessary documents I must present in order for me to travel?
The travel needs of each passenger are not always the same.
In order to cover each and every possible need you may have regarding your trip, with the most popural airlines, we offer you the opportunity to choose between fares that have different privileges. You can compare the prices and the privileges between the different ticket categories that the airline provides and choose by simply clicking that really suits you, like fares which not include or don’t include baggage as well as fares which provide you the ability to change or cancel your ticket (with a minor penalty or with no penalty depend on the fare), or even fares which do not include baggage or/and which do not provide the option to cancel or change your ticket after its purchase.
The penalties for any ticket change/cancellation depend on the fare rules which each airline applies.
The detailed fare rules are available for review on our site, before purchase under the details of each flight you have chosen.
For every cancellation/change Viva.gr charges a service fee, which is in addition to any charges from the airline company. Viva.gr service fees is based on the current pricelist
Press here to see the fees for ticket cancellation/change
How long before my flight should I arrive at the airport?
If your Greek identity card does not have your details in English then you should have your passport (which should be valid and not expired). For flights within the Schengen area it is necessary for you to have your ID card, which should indicate your name in Latin characters.
Greece is a member of the Schengen Treaty as well as the following countries:
- Czech Republic
Outside the Schengen area
For flights to destinations outside the above countries, you should have your passport, which should be stamped (Visa), where necessary, depending on the destination. For destinations outside the Schengen area, we suggest that you contact the embassy of the country you are planning to visit for more information.
Do children need documents in order for them to travel?
For domestic flights you have to be at least 1 hour before the departure at the airport and for international flights at least 2 hours before.
What are the available payment options for my purchase?
In order to travel, children need their own documents, passports and visa depending on the trip.
Which is the allowed weight and size of luggage’s and hand luggage’s?
The available payment methods are the following:
- Credit Card (Visa / MasterCard, AMEX, Diners)
- Cash payments at Viva Store"The Mall Athens" & at more than 1000 spots all over Greece. More info
What shouldn’t I carry on me when I shall travel?
The EU (European Union) has set the dimensions of hand luggage and must not exceed the following dimensions: 56cm x 45cm x 25cm (including handles, exterior pockets, and wheels).
The weight of the luggage is usually 20 kilos per passenger.
(Note: Each company may adopt different limitations, so it is advisable to contact the airline)
What do I have to do if I want to cancel my tickets?
Under the rules and conditions that are set by the European Union for the safety of flights, passengers should not carry any of the following in their baggage:
- Compressed gas
- Flammable liquids and solids
- Radioactive materials
- Bags and briefcases with built-in alarm systems
- Oxidizing materials
- Poisonous and contaminated substances
- Other hazardous materials
- Liquid formulations
I have searched with +/- 3 days and selected a flight. Why do I get the message that the flight is fully booked or that the price has changed?
For any changes/cancellation of your reservation, you will have to fill in the from for changes or the cancellation form as soon as possible.
Please note that in many cases the airlines may have set a charge that depends on the kind of fare ticket. There are also some tickets that can not be changed at all. In case of an online reservation you have to send your request for a cancellation via eletronic form on our website.
In case of a reservation via telephone you have to call us and tell us the reservation number. We will contact the airlines and inform you accordingly. For the work of Viva 15€ will be charged for domestic flights and 15€ for international flights. Don´t forget that the every airlines has its own pricing policy for changing/cancelling their tickets.
The department for changes and cancellations is opened from Monday to Friday and from 9 a.m. to 7 p.m.
Note: Please note that for Low Cost Airlines (eg EasyJet, Ryan Air, Vueling, Air Berlin, etc.) in accordance with policy cancellations and changes implemented by these companies, you should contact the airline directly in order to implement your request to cancel or change a ticket purchased through VIVA. Almost all of these airlines allow you to submit a request to change or cancel your tickets directly through their website.
I chose an available flight and when I proceeded to purchase it, the system informed me that the flight was no longer available. Why did that happen?
Όλα τα αποτελέσματα αναζήτησης πτήσεων παρουσιάζονται βάση της διαθεσιμότητας που παρέχουν προς το Viva.gr τα συστήματα κρατήσεων που το τελευταίο χρησιμοποιεί.
Στην αναζήτηση με ενεργό το +/- 3μέρες, η ενημέρωση που παρέχεται απο τα συστήματα κρατήσεων δεν πραγματοποιείται σε πραγματικό χρόνο.
Αυτό έχει ως αποτέλεσμα κάποιες από τις εμφανιζόμενες πτήσεις ίσως να μην είναι πλέον διαθέσιμες ή ακόμη και κάποιες από τις τιμές να μην ισχύουν πλέον.
Σε κάθε περίπτωση μπορείτε να κάνετε αναζήτηση με συγκεκριμένες ημερομηνίες και να δείτε την τρέχουσα διαθεσιμότητα ταξινομημένη βάση καλύτερης τιμής.
Η αναζήτηση διαθεσιμότητας με συγκεκριμένη ημερομηνία ανανεώνεται σε πραγματικό χρόνο τη στιγμή που πραγματοποιείται η αναζήτηση δρομολογίου.
How will I receive my ticket?
This situation can arise for 2 reasons:
• During your search, someone else bought the last available tickets of the flight or specific fare.
• The seats of the flight were filled before your search, but the flight is displayed in the results of the booking system because the system does not have the time needed to update the the new data.
Is it safe for me to enter my credit card details when I place an order?
The tickets are electronic (e-ticket). Upon completion of the payment of your tickets, we'll send you an email with details of your booking. You do not need to have a print of your reservation (email will send you) when you go to the airport. At the Check of the airline, you will have to present your ID or passport, and then you will receive all the necessary documents for you to board.
Can a ticket be issued for unaccompanied minors?
Viva Travel gives you the necessary security required for electronic transactions through your credit card. Click here to read more about secure transactions.
Can I issue a ticket for an infant and what will be the cost?
Each airline follows a different policy for unaccompanied minors and for this reason we suggest you contact the airline company that will carry out the flight.
Many airlines provide a traveling partner. Charges for these services rely on the pricing policy of each company.
May I request changes in the data of the invoice that has been issued for my purchase?
No passengers under the age of two can travel without being accompanied by an adult passenger. There is a small charge for an infant passenger of this age group, for example 10% of the adult escort’s ticket price.
Which are the age group categories of the passengers for the airline companies?
The pricing of your purchase is made through a automatic pricing system. If you have not selected the billing information during the payment, the invoice is issued on the first passenger's information. In order to change the pricing information, please contact our Customer Service Dept to learn about the process.
Which are the seating categories within an airplane?
• Adult passengers are considered to be from the age of 12 and older.
• Children passengers are considered to be from the age of 2 to 12 years old.
• The passengers from the age 0 to 2 years old are considered infants.
Also many companies classify their elderly citizens over the age of 65.
Note: Age limits may vary from company to company and depend on the policy of the respective airline.
How can a passenger with disabilities or reduced mobility travel?
There are three classes depending on the aircraft type and configuration of the seats which are determined by each airline:
The economy class normally occupies most of the seats in the cabin. They are seats offered at a lower cost and fewer services and amenities are offered to the passengers. If you are traveling with conventional companies and depending on the flight, usually the cost of the ticket includes free drinks and meals. Low cost companies often do not include food and drinks for free.
These seats are expensive in relation to the economy seats. Business class offers more amenities and services to the passengers. The business class is separated from the economy class and is located in the front part of the aircraft cabin. The seats are wider and there is a greater variety in dining and drinks.
It is the luxurious and expensive seat in the aircraft. It is located in the front of the cabin with comfortable seats and a number of upgraded services. Also, it includes a large variety of meals (subject always to the type and duration of flight). The first class passengers enjoy more benefits and other services outside of the aircraft for example, separate Check in and separate airport lounges.
In the case I wish to transfer special equipment, will I be allowed?
Passengers with disabilities and passengers with reduced mobility are required under EU law / regulation to inform the airline or travel agent for the need and type of assistance a minimum of 48 hours before the published departure time.
I travel with Ryanair or EasyJet. What I need to know about baggage policy?
If you wish to carry special equipment, it’s necessary to contact the airline.
In most cases, special equipment is not included in the free kilos you can carry in your luggage. The charge depends on the type of equipment and the policy of the airline.
Can I carry my laptop (personal computer) on the aircraft?
• Ryanair – New Baggage Allowance policy, valid as of Nov.1st,208
As of November 1, 2018, passengers who have not purchased a Priority Boarding and want to get a second larger suitcase (10kg) on their trip must purchase a 10kg check-in baggage at the cost of 8 € / £ during the original booking of the ticket, or 10 € / £ when booking online up to 40 minutes before the scheduled departure time of the flight.
Passengers who have not purchased a priority boarding and have not added a baggage to their booking can buy the 10kg suitcase and the airport at the cost of 20 € / £ at the check-in desk, or 25 € / £ at the boarding gate.
Furthermore, the allowable dimensions for small hand baggage have been increased by 43% - ie: from 35x20x20 cm to 40x20x25 cm.
During the reservation or by checking-in online, the customer is given the option of either selecting Priority Boarding or not.
If a passenger has not purchased Priority & 2 hand luggage, they are not allowed to take the trolley bag in the cabin. Baggage will be transferred to the baggage delivery at the gate, free of charge.
The small baggage should not exceed 35x20x20cm and should be able to be placed comfortably below the front seat.
Failure to comply with the above, will result in a charge of € 50 per item at the departure gate.
Priority & 2 hand luggage
Only customers who have purchased Priority & 2 hand luggage, will be allowed to take their usual hand luggage in the cabin.
The small baggage should not exceed 35x20x20cm and should be able to be placed comfortably below the front seat.
Failure to comply will result in a charge of € 50 per item at the departure gate.
What's the difference from the old cabin baggage policy?
According to the old policy, all non-priority passengers could carry 1 (small) baggage and 1 larger (with wheels) baggage, free of charge.
The larger baggage was handed over to the gate, receiving a sticker, and was stored (free of charge) in the luggage compartment of the aircraft.
This led to delays as signs had to be placed in up to 120 luggage and could not complete the arrival / departure process in less than 25 minutes.
As of November, non-priority passengers will be able to carry 1 free (small) baggage - they will not be able to carry second baggage free of charge at the gate. Only priority passengers will be able to carry 2 free baggage in the passenger compartment (1 small + 1 with wheels).
• EasyJet – Baggage Allowance
• Maximum dimensions of Hand Baggage should not exceed 56x45x25 cm (including wheels, pockets and handles).
• There are no weight restrictions on a piece of hand baggage with reasonable dimensions. For example, the passenger should be able to safely place and get hand luggage from the cabinets over the seats without assistance.
• Any hand bag, briefcase and / or notebook case should be carried within one hand baggage.
• Passenger's name or other personal identification data must be included in checked baggage.
• Each piece of checked baggage must not exceed the total dimensions (ie, length + width + height) of 275 cm, except for objects accepted for transport as athletic equipment.
• Each piece of allowed luggage shall be charged. During the booking process (through the ariline's website), the passenger may, upon payment of the fee, be entitled to carry up to three pieces of luggage delivered per passenger depending on the type of his ticket. The current online charge appears during the booking process where the passenger declares that he wishes to travel with checked baggage.
• Upon payment of the relevant fee, the passenger is given a maximum permissible weight of either 15 or 23 kg per piece of luggage checked, depending on the product he has chosen. If the permissible luggage weight is exceeded, you can only increase this weight by paying the overpayment fee per kilo for up to 32 kg per piece of luggage, according to the Airline fees. The maximum allowable weight for each item of baggage is 32 kg (depending on the type of passenger's ticket). Checked Luggage that exceeds the abovementioned weight will not be accepted.
Can I transfer electrical equipment and devices on my trip?
Passengers can carry their laptop on the aircraft.
Laptop computers will be removed from the hand luggage during the security control in the airport.
Can I take my pet on the plane?
Yes you can transfer such electrical devices on your trip.
Note: You need to check them in separately at check-in.
What is the Frequent flying Program?
Regulations and procedures for transporting pets is different depending on the policy of the airline and destination.
Note: Pets may enter either in the cabin or in the storage hold of the aircraft, either as a commodity.
What steps should I follow in the case that the tickets have been misplaced?
Frequent Flyer Program (FFP) is a service offered by airlines to regular passengers in order to provide them with better services and benefits when traveling with their company.
How can I change the passengers name on the ticket?
The tickets are electronic (e-ticket). Even in the case of the loss of the email that we sent you with the details of your reservation, there will be no problem presented. You will only need to present your identity card or passport at the Check of the airline at the airport.
Can I change or cancel my reservation?
Unfortunately you can’t change the name on a confirmed booking.
Your name should be filled out as indicated on your ID or passport. In any case, you should pay close attention to proper completion of your name, because even if you have mistakenly entered you name, the booking will still be completed.
Note: Some low-cost airlines accept changing your name but there is a charge which depends on the policy of each company.
Will I be refunded if I don’t use my ticket?
You should call us as soon as possible if you want to make any changes to your booking.
Please note that in many cases, airlines may have set a charge which depends on the type of fare ticket.Also some fares do not allow any changes to be made. If you proceeded with an online booking, you should submit your request online via the special form on our site. If you proceeded with a telephone reservation, you should call us and tell us the number of your reservation. We will contact the airline and we will let you know. For actions that will made by Viva.gr, there will be a charge of 15 € for each domestic ticket and 15 € for each international ticket, without including any possible charges set by the airline for the change.
The department for cancellations/changes is opened from Monday to Friday from 9 a.m. to 7 p.m.
What should I do if the airline company changes the departure time?
The refund of the total or partial amount of the air ticket depends on the policy of the airline and the fare you have selected.
Upon completion of your reservation, the confirmation email informs you about all the rules regarding the fare you have selected.
Sometimes airlines are forced to make changes and modifications on the schedules, hours and number of flights.
The passenger may be entitled to seek compensation from the airline, depending on the change that has been made by the airline on a flight.
In any case, our company will make every effort in order to inform you as soon as possible of any change.