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FAQ - AirTickets

What do I have to do if I want to cancel my tickets?

For any changes/cancellation of your reservation, you will have to fill in the from for changes or the cancellation form as soon as possible.

Please note that in many cases the airlines may have set a charge that depends on the kind of fare ticket. There are also some tickets that can not be changed at all. In case of an online reservation you have to send your request for a cancellation via eletronic form on our website. 

In case of a reservation via telephone you have to call us and tell us the reservation number. We will contact the airlines and inform you accordingly. For the work of Viva 15€ will be charged for domestic flights and 15€ for international flights. Don´t forget that the every airlines has its own pricing policy for changing/cancelling their tickets. 

The department for changes and cancellations is opened from Monday to Friday and from 9 a.m. to 7 p.m.

Note: Please note that for Low Cost Airlines (eg EasyJet, Ryan Air, Vueling, Air Berlin, etc.) in accordance with policy cancellations and changes implemented by these companies, you should contact the airline directly in order to implement your request to cancel or change a ticket purchased through VIVA. Almost all of these airlines allow you to submit a request to change or cancel your tickets directly through their website.