FAQ - Ferry Tickets

Each ferry company follows a different policy for unaccompanied children and for this reason we suggest that you check through our website the discount policy of the company you are interested in before completing your booking.

The only thing you need to present is your boarding ticket. It is advised that you also have you identity card or passport with you.

If you are collecting your tickets from the port, you can book four hours before the departure of the boat.
If the tickets are sent by courier, depending on your residential are, you should book them 3 to 6 days prior to the departure of the boat.

Only some shipping companies allow you to book open tickets. Open tickets must be used within a specified period stated by the relevant shipping company and may be different for each company. At end of the season, open tickets expire.

All available discounts can not be applied online - If you are entitled to a discount not available online, please contact us at support@viva.gr and you will be notified by our representatives.

In most cases there is no difference in the price of return tickets in comparison with the price of two single tickets.
Nevertheless, some shipping companies offer return tickets cheaper.

The system allows departing and returning from a different port, even if you are to return with a different company, if the port of arrival and departure of your return is in the same geographic area (e.g. arrival in Chania, departure from Heraklion). If the system does not recognize the port of return you will have to book a new reservation for your return.

Not all ports have the same name as the island's name.
If you do not find an island or harbor you are looking for in the list, there are two possibilities. Either that the destination you are looking for is not available or there is no such route available.
If you select a region or island on the online reservation system, it will display the results for all the ports on the island or region.

On an online reservation, you can include 9 passengers and 3 vehicles.

You will receive an e-mail and an SMS on your mobile phone confirming the reservation.

No ferry company offers electronic ticket at the present time. In order for you to board the boat you must present your printed ticket.

Depending on the remaining time until the departure of the route, the system will automatically give you any of the following options on collecting your tickets:

• Delivery by courier
• Ticket Collection from the port of departure

Most shipping companies, give you the option to receive your tickets directly from the departure port.
During the booking process you will be prompted to select collection options on your tickets.
To pick up your tickets at the port, choose the option “collect at port” if it is available.

For every reservation you will receive an email with all the necessary information, which will contain all necessary details on the point of collection of your ticket.
You can also find information on ticket collection by selecting the main page of the ferries, and then select the company with which you are traveling and next select the tab Delivery Tickets.

The available payment methods are the following:

• Credit Card (Visa / MasterCard, AMEX, Diners)
• Bank Transfer 
• Cash payments at Viva Headquarters, at Viva Store "The Mall Athens" & at more than 130 spots all over Greece. More info

Viva Travel gives you the necessary security required for electronic transactions through your credit card. Click here to read more about secure transactions.

The shipping companies offer reduced fares (usually half the price of the intact fare) for children and free boarding for infants.
All you need is to register the age each passenger when booking your reservation.
When a discount is available it automatically appears in the reservation system.

During the process of online booking you will be asked to declare the age group of each passenger.
The age groups are the following:

• Adult passengers are considered to be from the age of 10 and older.
• Children passengers are considered to be from the age of 5 to 10 years old.
• The passengers from the age 0 to 5 years old are considered infants.

   

We recommend that you are half an hour earlier before the departure time

The check-in security control of ships is not that strict and therefore you will have no problem boarding the ship.

Through the automated online booking system, the ferry companies do not give the options to choose specific seats. In each case the system tries to place all the passengers of a reservation in adjacent seats or nearby seats that are available at the time of your transaction. If you want to make sure that you get adjacent seats, provided that the shipping company offers this option, please contact us at 13 855 or +30 211 7700 000 to complete the purchase of your tickets by telephone.

The check-in security controls of the ships are not that strict and therefore you will have no problem boarding your vehicle

It is not necessary, however you can verify the departure time by calling the Port Authority of the port that the boat is departing from.
We will make every effort to inform you if there is a change in your itinerary.

Under Greek law, Greek ships over 25 meters should have specially designated areas for pets traveling with their owners. Apart from legislation, each shipping company follows its own policy regarding pets on board.

To be able to travel you will have to issue a new ticket.
Shipping companies do not offer cancelations for lost tickets. In such a case, please contact us by phone in order to inform you about the followed procedure.

Unfortunately, without the presentation of tickets, you will NOT be allowed to board the ship. The printed ticket is required and cannot be replaced by a reservation number or by presenting the ticket number.

You will have to call us at 13855 or +30 211 7700 000 and we will inform you about the amount of money that will be returned and also about what procedure you must follow

There will also be a 3€ euro charge from Viva Travel, without including the cancellation / alteration fee that might arise from each shipping company.

Reservations on this route cannot be completed for technical reasons. You cannot proceed to bookings for short departure routes - close date with Blue star ferries as well as the offer of Super and Special Economy Tickets.