FAQ - Ferry Tickets
Summer 2021 - Covid 19: What applies to boat travel from 14 May 2021 and what public health protection measures are taken.
Can I book a ticket for a business or unaccompanied vehicle from Viva.gr?
From 14/05/2021 interregional travel is allowed and tourism officially opens. A necessary condition for ensuring the spread of Covid-19 is the demonstration of the "green certificate", as defined by the Greek Government.
Regarding the green certificate, anyone wishing to travel to and from the islands (with the exception of Lefkada and Evia), must have either a vaccination certificate (14 days after the second installment) or a negative pcr when booking their ticket. 72 hour test, either 24 hour rapid test or 24 hour self test.
The control of the above will be carried out obligatorily by the shipping companies, and all domestic and foreign travelers over 5 years will be obliged.
In detail, the declaration of self tests should be made on the platform self-testing.gov.gr while those who attend public and private structures for PCR or rapid antigen test should request the digital certificate with the result of the test.
To travel by boat, you must have one of the following with your ticket:
- Vaccination certificate, 14 days after the second dose
- Negative molecular test 72 hours
- Rapid test or self test 24 hours
- Certificate of illness 2 to 9 months after that
For your best service, make sure:
- Book your ticket electronically
- Do web check-in * to receive your tickets in electronic form (e-ticket)
- Arrive at the port of departure on time, to facilitate the boarding control process
Of course we do not forget that:
- We do not travel if we have symptoms of infection (fever, pain, cough, fatigue, shortness of breath) or if we have come in contact with a confirmed case
- We wear our protective mask throughout the trip
- We keep distances of at least 1.5 meters
- We wash our hands regularly and use antiseptic solution
- We avoid unnecessary travel on the ship
- We follow the measures and rules set by each shipping company
- We inform the crew of any illness during the trip
We travel responsibly
We stay safe
We enjoy our vacation!
* The web check-in service is supported by Blue Star Ferries, Sea Jets, Golden Star Ferries, Aegean Speed Lines, Fast Ferries & Minoan Lines.
What are the available payment options for my purchase?
A ticket for a commercial vehicle can be purchased only from the ferry company.
Only private use vehicle ticket issuance is allowed from the agencies.
Similarly, in the case of buying a ticket for an unaccompanied vehicle, you will need to contact the shipping company.
Which is the procedure for changing boat tickets?
The available payment methods are the following:
- Credit Card (Visa / MasterCard, AMEX, Diners)
- Balance of your viva wallet account (What is Viva Wallet?)
If I don’t have my ticket with me, will I be able to board the boat?
Changing ferry tickets based on shipping companies’ policies requires the customer's physical presence and printing of all tickets belonging to the same code.
If you have received the ferry tickets :
-Any change can be made only with the customer’s presence at an authorized agency at the port or at the shipping company’s office
If you haven’t received the ferry tickets :
-You may change your ticket with the customer’s presence authorized agency at the port or at the shipping company’s office
-Request a change at Viva.gr. Once the process takes place you will receive the new tickets via courier at your own expense, in addition to the change cost (€ 3.50 in Attica or € 7.00 outside Attica) as it is not currently available for all ferry companies e-ticket for the change.
Viva.gr for each complete request for cancellation / change of ferry ticket (if allowed by the policy of each ferry company) charges 3 € per ticket in addition to the possible cost of change that will arise from each ferry company (if there is a change of fare due to unavailability).
IMPORTANT INFORMATION: The registration of your request does not imply its automatic implementation. To complete the process, the following should be done: A customer service representative will process your request. If change is possible, you will be sent an email with additional instructions. Once you accept by replying to the email, the change will be completed.
Cancellation / Changes Department is operating from Monday to Friday from 10:00 to 18:00. Requests for ticket changes / cancellations can only be processed within this time.
Where is the collection point, if I choose the option to collect my tickets from the port?
Unfortunately without the presentation of the printed ticket or the e-ticket you will NOT be allowed to board the ship. The printed ticket is required and cannot be replaced by the booking number, the ticket number display or the booking confirmation.
Why can’t I find the island that I want to travel to in the booking panel for ferry tickets?
For every reservation you will receive an email with all the necessary information, which will contain all necessary details on the point of collection of your ticket.
You can also find information on ticket collection by selecting the main page of the ferries, and then select the company with which you are traveling and next select the tab Delivery Tickets.
For picking up your tickets, you will need to have with you the system code, the ferry company code (in case it is mentioned on the confirmation page of your reservation) and your ID/Passport.
I lost my boarding tickets. What can I do?
Not all ports have the same name as the island's name.
If you do not find an island or harbor you are looking for in the list, there are two possibilities. Either that the destination you are looking for is not available or there is no such route available.
If you select a region or island on the online reservation system, it will display the results for all the ports on the island or region.
Do I need to confirm the departure time?
To be able to travel you will need to issue new tickets.
The shipping companies do not provide a cancellation procedure for the lost tickets. In any such case please contact them to inform you which procedure you need to follow.
I want to return from another destination, but the system does not allow this. What can I do?
It is not necessary, however you can verify the departure time by calling the Port Authority of the port that the boat is departing from.
From our side we will make every effort to inform you in case of change of time on your route, if we receive a corresponding update from the shipping company.
Is it cheaper to book tickets with return (aller retour) or booking two single tickets?
The system allows departing and returning from a different port, even if you are to return with a different company, if the port of arrival and departure of your return is in the same geographic area (e.g. arrival in Chania, departure from Heraklion). If the system does not recognize the port of return you will have to book a new reservation for your return.
Can I issue a ticket for an unaccompanied minor child?
In most cases there is no difference in the price of return tickets in comparison with the price of two single tickets.
Nevertheless, some shipping companies offer return tickets cheaper.
Can I book an open ticket?
Each ferry company follows a different policy for unaccompanied children and for this reason we suggest that you check through our website the discount policy of the company you are interested in before completing your booking.
Can I take my pet on the boat?
Only some shipping companies can issue open return tickets. In order to find out about the possibility of issuing an open ticket, you will need to contact the shipping company directly.
Open tickets must be used within a specific period, which is defined by the policy of the shipping company and can be different for each company. After the end of the season, open tickets cease to be valid.
Can I pick up my tickets from the port?
Under Greek law, Greek ships over 25 meters should have specially designated areas for pets traveling with their owners. Apart from legislation, each shipping company follows its own policy regarding pets on board.
Which is the procedure for canceling boat tickets?
Most ferry companies allow you to pick up your tickets directly at port of departure at their central agency (they may not be in port).
During the booking process you will be asked to choose how you will receive your tickets. To pick up your tickets at the port before the departure of the ship you must, if there is an option, select "Pick up from the port" and the confirmation of your reservation as soon as it is completed will show relevant information.
What does Viva Travel charge for each cancelation / alteration for each ticket?
Contact us via Live chat in order to be informed about the cancellation process, after checking the cancellation policy of the specific shipping company.
IMPORTANT NOTE: Submitting the application does not mean the changes will be done. To complete the procedure the following must take place: A customer care agent will process your application. If cancellation is possible, you will be sent an email with the amount you will be refunded and instructions to complete the process. You have to reply to this email that you accept the costs, and our agent will complete your cancellation request. Any refund will be refunded to the payment method you chose originally for your booking.
The working hours of the Ticket Cancellations/Changes Department are Monday through Friday from 10:00 to 18:00. Any requests relating to changes/cancellations of tickets will be handled exclusively during these hours.
Which are the age group categories of the passengers for the shipping companies?
There will also be a 3€ euro charge from Viva Travel, without including the cancellation / alteration fee that might arise from each shipping company.
What time should I be at the port when traveling by boat?
In the online booking process you will be asked to specify the age category of each passenger:
Usually the age categories are the following, however they are defined by the respective ferry and may be modified:
- All passengers over 10 years old are considered adults.
- All passengers from 5 to 10 years old are considered children.
- Infants are considered passengers under 5 years old.
The following companies, however, have set a different policy:
Babies up to 1-year old issue a baby ticket with seat at zero fare. Not applicable in Seajets’ conventional ships.
Children up to 5 years old issue a baby ticket at zero fare but seats at Platinum are excluded.
Children from 5 to 10 years old 50% in the seats of all classes.
Infants 0-5 years, Children 5-16 years
Infants 0-4 years, Children 4-10 years
For more information on child and infant tickets, as well as the possibility of an unaccompanied minor going, we suggest that you check the ferry policy directly with them.
Is it safe for me to enter my credit card details when I place an order?
We recommend that you arrive at the port of departure at least 90 minutes before departure time.
How soon can I book my tickets?
Viva Travel gives you the necessary security required for electronic transactions through your credit card. Click here to read more about secure transactions.
How many passengers and vehicles can I include in a reservation?
If you are collecting your tickets from the port, you can book four hours before the departure of the boat.
If the tickets are sent by courier, depending on your residential area, you should book them 3 to 6 days prior to the departure of the boat. For abroad deliveries you should book them at least one month before departure date.
I am trying to buy ferry tickets and i recieve an error message: Error 20
According to the restrictions of the ticket system, up to 9 passengers and up to 3 vehicles can be included in an online reservation.
I am trying to buy tickets with Blue star ferries and i recieve an error
Error 20: Ticket reservation could not be completed due to insufficient availability. Please try alternative type seat or route search.
How can I be sure that my reservation has been successfully booked?
Reservations on this route cannot be completed for technical reasons. You cannot proceed to bookings for short departure routes - close date with Blue star ferries as well as the offer of Super and Special Economy Tickets.
How do I get special discounts on boat tickets? E.g. student discount, discount for large families.
You will receive e-mail and SMS, if you have selected it in the booking process, which confirms your ticket.
How can I collect my tickets?
Not all available discounts can be applied online . In case you are entitled to a discount that is not provided onlinε, we suggest you to contact the ferry company you are interested in travelling with.
Will I be able to travel if there is a mistake with my name on the ticket?
The confirmation of the reservation that you receive via email, includes all the important details required for the collection of tickets according to your choice during the booking process, but it is not considered a ticket!
Depending on the time remaining until the departure of your itinerary as well as the possibilities given by each ferry company, the system will automatically suggest you the following available options for receiving your tickets:
- Collection from the port of departure
: Once you have received your tickets, for any cancellation or modification you should send us the paper clips of your tickets to our offices or contact one of the cooperating travel agencies of the ferry.
I travel with a company that supports E-ticket. How can I pick up my tickets?
The check-in security control of ships is not that strict and therefore you will have no problem boarding the ship.
What happens if my license plate number of my vehicle is different compared to the license plate stated on the ticket?
Specific ferry companies give you the opportunity to board the ship with an electronic ticket (e-ticket) without having to wait in line at the port to print your ticket!
The procedure is as follows:
• Make the reservation electronically from Viva.gr and in step 3 and specifically in the '' Ticket Delivery Option'' you select e-ticket.
• In the confirmation email you receive once the booking is complete, select "Visit the online check-in page to collect your tickets"
• You will use the reservation code of the ferry company and follow the steps as requested by their page.
• Upon completion of the web check-in you receive your tickets in electronic form (e-ticket) and you can download them to your mobile, tablet or print them on your home printer!
• When boarding the ship, present your e-ticket together with your ID, passport or driver's license.
Important Note: In some shipping companies, online check-in can only be done once. For this reason, we advise you to save the file that contains your electronic tickets, as well as to print them if this possibility exists. In case you lose your boarding pass or encounter any issues during the process, you will need to contact the respective shipping company as the process is done through their page.
In addition, some shipping companies have set a specific time limit for the check-in process, which will be stated on your order confirmation page.
What are the necessary documents I must present in order for me to travel?
The check-in security controls of the ships are not that strict and therefore you will have no problem boarding your vehicle
My trip was canceled or there was a change in departure time. What can I do?
The only thing you need to present is your boarding ticket. It is advised that you also have you identity card or passport with you.
Is there a different price for the fare of infants and children?
As soon as a shipping company announces an itinerary, it usually stays as planned. However, in some cases the shipping company makes changes to its timetables or cancellations of the routes for various reasons.
In such a case you will receive a relevant notification as soon as we are notified by the company of the change that has occurred.
In case the voyage is canceled through the fault of the company and not due to emergency damage or damage to the ship, then:
You are entitled to a refund of the price of your ticket for the canceled route.
In case of purchases of more than one route, only the part canceled by the company can be returned.
In case of delay in the scheduled time of arrival or departure, then if it is required to change the tickets with the new time, any changes can be done with a physical presence at the central agencies of each company.
Any complaints as well as claims for compensation should be addressed to the shipping companies. What we can do as ticket providers is guide you through your rights as a passenger.
Do I have the option to choose my seats in the case that the seats are numbered?
Shipping companies provide reduced fares (usually half the full fare) for child passengers, but also free boarding for infants.
All that is required on your part is to correctly state the age category of each passenger of the reservation when booking.
When there is a discount and it is provided electronically, it is automatically displayed by the booking system.
You can choose the preferred type of seat (numbered seat, airplane seat, business, VIP etc.) but not the exact seat.
Through the automatic online reservation system, the shipping companies do not allow the selection of specific places.
In any case, the system tries to place all the passengers of a reservation in adjacent or nearby places if they are available at the time of your transaction.
However, this is not always possible, as this is a parameter that has been set by the booking system of each ship and we can not control it. However, if not for all the passengers from the same reservations have been given nearby or close seats, you can ask the crew to assist you when boarding.