A ticket for a commercial vehicle can be purchased only from the ferry company.
Only private use vehicle ticket issuance is allowed from the agencies.
Similarly, in the case of buying a ticket for an unaccompanied vehicle, you will need to contact the shipping company.

The available payment methods are the following:

• Credit Card (Visa / MasterCard, AMEX, Diners)
• Balance of your viva wallet account (What is Viva Wallet?)

Contact us via Live chat in order to be informed about the changes process, after checking the cancellation policy of the specific shipping company.

Ιn order to exchange a ferry ticket, it is necessary for the passenger to be present according to the ferry policy and printing of all tickets belonging to the same code. This is due to the fact that the exchanged ticket will be printed instantly so the passenger can acquire it.

According that, after any change made to the ferry tickets the customer receives the new tickets via courier at his own expense in addition to the change cost (€ 3.50 in Attica or € 7.00 outside Attica) as it is not currently available for all ferry companies the e-ticket after a change.

In any case, the change of tickets can be done with your physical presence at the central agencies/ cooperating agency of the ferry company, but according to their policy until specific hours before departure and based on availability.

IMPORTANT NOTE: Submitting the application does not mean the changes will be done. To complete the procedure the following must take place: A customer care agent will process your application. If cancellation is possible, you will be sent an email with the amount you will be refunded and instructions to complete the process. You have to reply to this email that you accept the costs, and our agent will complete your cancellation request. Any refund will be refunded to the payment method you chose originally for your booking.

In case you have already received your tickets, any change can only be made at a central / cooperating agency of the shipping company.

The working hours of the Ticket Cancellations/Changes Department are Monday through Friday from 10:00 to 18:00. Any requests relating to changes/cancellations of tickets will be handled exclusively during these hours.

Unfortunately without the presentation of the printed ticket or the e-ticket you will NOT be allowed to board the ship. The printed ticket is required and cannot be replaced by the booking number, the ticket number display or the booking confirmation.

For every reservation you will receive an email with all the necessary information, which will contain all necessary details on the point of collection of your ticket.
You can also find information on ticket collection by selecting the main page of the ferries, and then select the company with which you are traveling and next select the tab Delivery Tickets.

Not all ports have the same name as the island's name.
If you do not find an island or harbor you are looking for in the list, there are two possibilities. Either that the destination you are looking for is not available or there is no such route available.
If you select a region or island on the online reservation system, it will display the results for all the ports on the island or region.

To be able to travel you will need to issue new tickets.
The shipping companies do not provide a cancellation procedure for the lost tickets. In any such case please contact them to inform you which procedure you need to follow.

It is not necessary, however you can verify the departure time by calling the Port Authority of the port that the boat is departing from.
From our side we will make every effort to inform you in case of change of time on your route, if we receive a corresponding update from the shipping company.

The system allows departing and returning from a different port, even if you are to return with a different company, if the port of arrival and departure of your return is in the same geographic area (e.g. arrival in Chania, departure from Heraklion). If the system does not recognize the port of return you will have to book a new reservation for your return.

In most cases there is no difference in the price of return tickets in comparison with the price of two single tickets.
Nevertheless, some shipping companies offer return tickets cheaper.

Each ferry company follows a different policy for unaccompanied children and for this reason we suggest that you check through our website the discount policy of the company you are interested in before completing your booking.

Only some shipping companies can issue open return tickets. In order to find out about the possibility of issuing an open ticket, you will need to contact the shipping company directly.

Open tickets must be used within a specific period, which is defined by the policy of the shipping company and can be different for each company. After the end of the season, open tickets cease to be valid.

Under Greek law, Greek ships over 25 meters should have specially designated areas for pets traveling with their owners. Apart from legislation, each shipping company follows its own policy regarding pets on board.

Most ferry companies allow you to pick up your tickets directly at port of departure at their central agency (they may not be in port).
During the booking process you will be asked to choose how you will receive your tickets. To pick up your tickets at the port before the departure of the ship you must, if there is an option, select "Pick up from the port" and the confirmation of your reservation as soon as it is completed will show relevant information.

Contact us via Live chat in order to be informed about the cancellation process, after checking the cancellation policy of the specific shipping company.

There will also be a 3€ euro charge from Viva Travel, without including the cancellation / alteration fee that might arise from each shipping company.

In the online booking process you will be asked to specify the age category of each passenger:
Usually the age categories are the following, however they are defined by the respective ferry and may be modified:

- All passengers over 10 years old are considered adults.
- All passengers from 5 to 10 years old are considered children.
- Infants are considered passengers under 5 years old.
 

The following companies, however, have set a different policy:

    Seajets: Infants 0-2 years, Children 2-5 years
    Minoan Lines: Infants 0-5 years, Children 5-16 years
    Aegean Speedlines: Infants 0-4 years, Children 4-10 years

For more information on child and infant tickets, as well as the possibility of an unaccompanied minor going, we suggest that you check the ferry policy directly with them.

We recommend that you arrive at the port of departure at least 90 minutes before departure time.

Viva Travel gives you the necessary security required for electronic transactions through your credit card. Click here to read more about secure transactions.

If you are collecting your tickets from the port, you can book four hours before the departure of the boat.
If the tickets are sent by courier, depending on your residential area, you should book them 3 to 6 days prior to the departure of the boat. For abroad deliveries you should book them at least one month before departure date.

According to the restrictions of the ticket system, up to 9 passengers and up to 3 vehicles can be included in an online reservation.

Error 20: Ticket reservation could not be completed due to insufficient availability. Please try alternative type seat or route search.

Reservations on this route cannot be completed for technical reasons. You cannot proceed to bookings for short departure routes - close date with Blue star ferries as well as the offer of Super and Special Economy Tickets.

You will receive e-mail and SMS, if you have selected it in the booking process, which confirms your ticket.

Not all available discounts can be applied online - In case you are entitled to a discount that is not provided online you can send to support@viva.gr and be informed about it by our representative.


In case you are entitled to a student discount and are interested in traveling e.g. with Blue Star ferries you will need to follow the following procedure:

If the route you are interested in is of a short date, ie less than 7 working days, you will need to contact the shipping company as there is not enough time for us to do the process.

Alternatively, if the route you are interested in takes at least 7 working days, please contact us to complete the booking of tickets.

Examples are the following destinations:
VOL - Βόλος
SKO - Skopelos
ALO - Alonissos
JSI - Skiathos
GLO - Language (Skopelos)

The confirmation of the reservation that you receive via email, includes all the important details required for the collection of tickets according to your choice during the booking process, but it is not considered a ticket!

Depending on the time remaining until the departure of your itinerary as well as the possibilities given by each ferry company, the system will automatically suggest you some of the following available options for receiving your tickets:

Shipping by Courier
Collection from the port of departure
E-ticket

The receipt of your tickets via courier is done within 1-3 working days (within Greece with collection hours 09: 00-17: 00). If your order is placed after 16:00, then your tickets will be sent the next working day. Therefore we can not confirm a specific time and day of delivery.

Important note: Once you have received your tickets, for any cancellation or modification you should send us the paper clips of your tickets to our offices or contact one of the cooperating travel agencies of the ferry.

The check-in security control of ships is not that strict and therefore you will have no problem boarding the ship.

Specific ferry companies give you the opportunity to board the ship with an electronic ticket (e-ticket) without having to wait in line at the port to print your ticket!

The procedure is as follows:

• Make the reservation electronically from Viva.gr and in step 3 and specifically in the '' Ticket Delivery Option'' you select e-ticket.
• In the confirmation email you receive once the booking is complete, select "Visit the online check-in page to collect your tickets"
• You will use the reservation code of the ferry company and follow the steps as requested by their page.
• Upon completion of the web check-in you receive your tickets in electronic form (e-ticket) and you can download them to your mobile, tablet or print them on your home printer!
• When boarding the ship, present your e-ticket together with your ID, passport or driver's license.

Important Note: In some shipping companies, online check-in can only be done once. For this reason, we advise you to save the file that contains your electronic tickets, as well as to print them if this possibility exists. In case you lose your boarding pass or encounter any issues during the process, you will need to contact the respective shipping company as the process is done through their page.
In addition, some shipping companies have set a specific time limit for the check-in process, which will be stated on your order confirmation page.

The check-in security controls of the ships are not that strict and therefore you will have no problem boarding your vehicle

The only thing you need to present is your boarding ticket. It is advised that you also have you identity card or passport with you.

As soon as a shipping company announces an itinerary, it usually stays as planned. However, in some cases the shipping company makes changes to its timetables or cancellations of the routes for various reasons.
In such a case you will receive a relevant notification as soon as we are notified by the company of the change that has occurred.

In case the voyage is canceled through the fault of the company and not due to emergency damage or damage to the ship, then:

You are entitled to a refund of the price of your ticket for the canceled route.

In case of purchases of more than one route, only the part canceled by the company can be returned.

In case of delay in the scheduled time of arrival or departure, then if it is required to change the tickets with the new time, any changes can be done with a physical presence at the central agencies of each company.

Any complaints as well as claims for compensation should be addressed to the shipping companies. What we can do as ticket providers is guide you through your rights as a passenger.

Shipping companies provide reduced fares (usually half the full fare) for child passengers, but also free boarding for infants.
All that is required on your part is to correctly state the age category of each passenger of the reservation when booking.

When there is a discount and it is provided electronically, it is automatically displayed by the booking system.

You can choose the preferred type of seat (numbered seat, airplane seat, business, VIP etc.) but not the exact seat.
Through the automatic online reservation system, the shipping companies do not allow the selection of specific places.
In any case, the system tries to place all the passengers of a reservation in adjacent or nearby places if they are available at the time of your transaction.
However, this is not always possible, as this is a parameter that has been set by the booking system of each ship and we can not control it. However, if not for all the passengers from the same reservations have been given nearby or close seats, you can ask the crew to assist you when boarding.