FAQ - Ferry Tickets
Which is the procedure for canceling boat tickets?
Contact us via Live chat in order to be informed about the cancellation process, after checking the cancellation policy of the specific shipping company.
IMPORTANT NOTE: Submitting the application does not mean the changes will be done. To complete the procedure the following must take place: A customer care agent will process your application. If cancellation is possible, you will be sent an email with the amount you will be refunded and instructions to complete the process. You have to reply to this email that you accept the costs, and our agent will complete your cancellation request. Any refund will be refunded to the payment method you chose originally for your booking.
The working hours of the Ticket Cancellations/Changes Department are Monday through Friday from 10:00 to 18:00. Any requests relating to changes/cancellations of tickets will be handled exclusively during these hours.