FAQ - Cars

Your reservation is predaid. When you receive the car, you will be asked to pay an ammount as a guarantee (security deposit) which ammount will be charged to the driver's credit card. When you will return the car the security deposit will be refunded.

You can pay the rented car only with credit card. So you can use your Visa, American Express and Mastercard.
Debit cards and prepayments are not accepted. 
In any case you will have to have with you the credit card that is issued on the name of the driver, when you pick up the car. 
The above mentioned information will be written analytically on the voucher that you will receive via email. 

Since your request is being processed until it becomes accepted by the availability of all associated companies, it may take up to 48 hours to receive the confirmation mail.

The cancellation policy applies to any rental car transaction is as follows:

• If the reservation is canceled up to 48 hours before receiving the car, there is a full refund.
• If the reservation is canceled less than 48 hours from the date of the transaction there is a charge of 3 times the daily cost for the rental. For reservations which duration is less than 3 days there is no refund. In case the costumer was not received the vehicle due to invalid credit card or due to lack of the required documents, the reservation is cancelled with no refund at all, since the agency will be informed on the day of the transaction.
• If the reservation is cancelled after receiving the car, there is no refund at all.
• In case of reservation in advance, the advance is not refunded. 

Please check the voucher of your reservation in order to confirm the place of delivery .  

Mostly there are three main ways of collecting the vehicle:

• At the airport where there is usually a kiosk of the car rentals. If not, a representative or a bus will bring you to the office of the car rental. 
   
• At a specific car rental´s office that you have selected when making your reservation. 
   
• At the hotel, where you will receive the car or a bus will bring you to the office of the car rental.

• Credit card that has been issued on the driver´s name
• Driving license 
• Passport
• The voucher of your reservation

On the voucher that you have received there is all the relevant information you need to know in order to cancel the reservation.
Otherwise you can click here and cancel your booking on your own. 

On the voucher that you have received there is all the relevant information you need to know in order to amend the reservation.

According to EU the Greek drivers’ license is valid in all EU countries. But we recommend that you acquire the ELPA international driving license. For more information please contact ELPA on the telephone number +302106068800.

The Greek driving license is valid in all EU countries. Outside the EU it is obligatory for you to issue an International driving license at E.L.P.A. which must be accompanied by the Greek driving license. For more information please contact ELPA on the telephone number +302106068800.

The driver must possess a category b’ license for at least two years (some countries require more). In order to collect the car you must present you driving license along with an ID or passport.

There are many locations which allow this. Any extra fees or options will be displayed during the booking process.

You can ask for roof racks, baby seats, snow tires, ski racks, snow chains, GPS, etc. if the rental office offers this equipment. Charges for extra equipment are available in the information of the selected vehicle.

The driver must possess a category b’ license for at least two years (some countries require more). In order to collect the car you must present you driving license along with an ID or passport.