Passengers holding specific-date tickets and wishing to cancel them or postpone their travel must notify the agents or the company accordingly:
- For ticket cancelled up to 15 days prior to the ship’s departure, you receive a full (100%) refund on your ticket.
- For tickets issued on international routes, and cancelled 15 to 2 days prior to the ship’s departure you receive an 80% refund.
- Up to 24 hours prior to the ship’s departure you receive a 50% refund.
- For ticket cancellations made 24 or fewer hours prior to the ship’s departure our company is under no obligation to refund your tickets fully or partially. For any refunds that you may be entitled to, please contact the agency that issued the tickets.