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Discount & Cancellation Policy - HELLENIC SEAWAYS

Hellenic Seaways
TICKET CANCELLATION

Tickets can only be invalidated by the issuing agency.
Tickets cannot be invalidated over the phone. Passengers wishing to invalidate their tickets must hand them over to the issuing agency.
The refund for the invalidated tickets can be made by the issuing agency and is valid for up to 2 years after the date of invalidation.

CANCELLATION FEES
HIGH SEASON: 19/04/19-05/05/19 & 07/06/19-30/09/19*


7 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
From 7 days and up to 4 hours prior to departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
From 7 days and up to 2 hours prior to departure (in Saronic islands): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
4 hours prior and up to the departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): 50% cancellation fees must be paid.
2 hours prior and up to the departure (in Saronic islands): 50% cancellation fees must be paid.
In Piraeus-Aegina-Agistri route, tickets can be converted to open date tickets or for another departure date, up to the departure.

After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

- For the period 19/04/19-27/04/19 & 13/06/19-15/06/19 for all departures from Piraeus, Lavrio and Kavala and for the period 28/04/19-05/05/19 & 17/06/19-18/06/19 for all departures to Piraeus, Lavrio and Kavala, tickets are cancelled without charge or converted to open date tickets or for another departure date, 14 days prior to departure. From 14 days and up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.

The same applies to all intermediate routes.

LOW SEASON: All other dates except those mentioned in HIGH SEASON

3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
From 3 days and up to 1 hour prior to departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
From 3 days and up to the departure (in Saronic islands): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
1 hour prior and up to the departure (in Cyclades, Dodecanese, N. Aegean & Sporades routes): 50% cancellation fees must be paid.

After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

OPEN DATE TICKETS:

Open date tickets are cancelled without charge when they have been originally issued as open date.
Tickets which have been converted to open date, are cancelled according to the cancellation terms and conditions of the originally issued tickets.

UNACCOMPANIED MINOR CHILD


Unaccompanied minors are allowed to travel as long as there is a solemn statement from the parents that they allow and consent to travel. The child will have to make the responsible statement with his ticket. 
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