Tickets are cancelled only by travel agencies as long as they have not been modified in the meanwhile and cancellation is impossible through telephone. The body of the ticket should be delivered to the travel agency that issued it at the latest within one month after the request for cancellation.
The following are in effect with regard to the moment of cancellation:
For cancellations made 14 days before the scheduled day of departure of the ship or earlier, the overall fare is returned.
For cancellations made 7 days before the scheduled day of departure of the ship or earlier, 75% of the fare is returned.
For cancellations made 12 hours before the scheduled day of departure of the ship or earlier, 50% of the fare is returned.
For cancellations made within 12 hours before the scheduled day of departure of the ship no money is returned at all.
Unaccompanied minors are handed over to the Officer by their Guardian / escort at the port of departure.The officer is obliged to fully record the data of both the Guardian and the minor in LF-07-20 form PASSENGER INFORMATION FOR UNACOMPANIED MINOR and to verify that this is correct. At the same time, it ensures that the details of the receiving Guardian / Companion at the port of destination are completed. The original document shall be kept on board. The delivering Guardian receives a copy thereof and informs the Captain about the existence of an unaccompanied minor.
Then, the officer delivers a minor to the Head Chamberlain, who will be responsible for the safety of the child during the trip and will arrange to deliver the minor to present at the arrival of the ship at the destination port.At the destination port, the Executive Officer will arrange to deliver the minor to the Guardian / Accompanying declared as "Received" (solely) to him, after confirming the details of the identity of those registered with the LF-07-20, signed by the Receiving Guardian.
If the minor is not requested/received at the port of destination, the officer does not disembark him/her and informs the Captain about further action, in cooperation with the Ferry Company.