CANCELLATIONS - REFUNDS
Cancellations can be made at the Travel Agency, Port Agency, Premium Sales Agent or at the offices of the Company where reservation and payment were made. Depending on the time of cancellation the following amounts are refunded (special offers excluded):
A 100% refund, up to 22 days prior to departure.
A 80% refund, from 21 days up to 8 days prior to departure.
A 50% refund, from 7 days to 24 hours prior to departure. The Company has no obligation to refund in case of cancellations made less than 24 hours prior to ship’s departure or if the passenger does not report at check-in.
Tickets can be converted to OPEN date tickets or to another departure date. If these tickets are cancelled, the date the tickets have been converted to open date or to another departure date is considered as the date of cancellation and the refund is calculated in relation to the original travel date. OPEN return date tickets, originally issued as open, not converted to open, are refunded, if cancelled, with a 100% refund (the open return crossing).
In the event of a partial cancellation of a round trip of which one crossing has been completed, the passenger will be refunded as above (based on the time of cancellation) for the crossing that is not completed. In the event of a whole cancellation of a round trip, the passenger will be refunded as above (based on the time of cancellation).
A request for refund must be made in writing.
Cancellations and refunds can only be settled through the Travel Agency, Premium Sales Agent or offices of the Company, where tickets were issued. Port Agencies may cancel a ticket once check-in has been finalized but cannot refund money. The Company is entitled to retain the total value of ticket if the passenger interrupts his voyage at an intermediate port, unless the interruption is due to illness, accident or force majeure.
Open tickets are valid for one year from the date of issue (not print). Passengers with an open return ticket must reserve their return journey well in advance through the Travel Agency, Premium Sales Agent, Port Agent or the offices of the Company, where reservation and payment were made. Open Return fares are always calculated on the basis of the low season fare. In the event that a passenger travels in shoulder or high season or during a period in which a new tariff is in force, then the difference between the current and the pre-paid fare has to be paid by the passenger. The Company cannot always secure the reservation of the passengers on their desired travel dates or accommodation type. Alternative travel dates or accommodation types may be offered.
In case of a lost ticket the passenger must immediately notify the issuing Travel Agent, Premium Sales Agent, Port Agent or the Company. The reprinted ticket can only be picked up by the travelling passenger with valid identification at the port of departure.
Note: At check-in, all passengers must provide a valid identification card or passport.
Valid proof may be required by the Company for discounted fares e.g.: a) infants, b) children, c) senior citizens, d) students, e) youths f) members of automobile associations & camping clubs g) Aneksmart or Seasmiles loyalty club members. Discounts should be claimed upon reservation. After the voyage, no fare may be refunded.
The Company does not accept reservations for children under 15-years of age who are not accompanied by adults. Reservations for young people between 15 to 18-years of age can be accepted upon specific written permission by the parent or legal guardian for the unaccompanied voyage. Appropriate forms are available at the offices of the Company (customer service, tel.: +30 210 89 19 010, e-mail: firstname.lastname@example.org for Superfast Ferries vessels and tel.: +30 210 41 97 470, e-mail: email@example.com Anek Lines vessels).