FAQ - Biglietti traghetti
What are the available payment options for my purchase?
If I don’t have my ticket with me, will I be able to board the boat?
The available payment methods are the following:
- Credit Card (Visa/MasterCard,AMEX)
- Bank Transfer
Where is the collection point, if I choose the option to collect my tickets from the port?
Unfortunately, without the presentation of tickets, you will NOT be allowed to board the ship. The printed ticket is required and cannot be replaced by a reservation number or by presenting the ticket number.
Why can’t I find the island that I want to travel to in the booking panel for ferry tickets?
For every reservation you will receive an email with all the necessary information, which will contain all necessary details on the point of collection of your ticket.
You can also find information on ticket collection by selecting the main page of the ferries, and then select the company with which you are traveling and next select the tab Delivery Tickets.
I lost my boarding tickets. What can I do?
Not all ports have the same name as the island's name.
If you do not find an island or harbor you are looking for in the list, there are two possibilities. Either that the destination you are looking for is not available or there is no such route available.
If you select a region or island on the online reservation system, it will display the results for all the ports on the island or region.
Do I need to confirm the departure time?
To be able to travel you will have to issue a new ticket.
Shipping companies do not offer cancelations for lost tickets. In such a case, please contact us by phone in order to inform you about the followed procedure.
I want to return from another destination, but the system does not allow this. What can I do?
It is not necessary, however you can verify the departure time by calling the Port Authority of the port that the boat is departing from.
We will make every effort to inform you if there is a change in your itinerary.
Is it cheaper to book tickets with return (aller retour) or booking two single tickets?
The system allows departing and returning from a different port, even if you are to return with a different company, if the port of arrival and departure of your return is in the same geographic area (e.g. arrival in Chania, departure from Heraklion). If the system does not recognize the port of return you will have to book a new reservation for your return.
Can I book an open ticket?
In most cases there is no difference in the price of return tickets in comparison with the price of two single tickets.
Nevertheless, some shipping companies offer return tickets cheaper.
Can I take my pet on the boat?
Only some shipping companies allow you to book open tickets. Open tickets must be used within a specified period stated by the relevant shipping company and may be different for each company. At end of the season, open tickets expire.
Can I pick up my tickets from the port?
Under Greek law, Greek ships over 25 meters should have specially designated areas for pets traveling with their owners. Apart from legislation, each shipping company follows its own policy regarding pets on board.
Which is the procedure for canceling boat tickets?
Most shipping companies, give you the option to receive your tickets directly from the departure port.
During the booking process you will be prompted to select collection options on your tickets.
To pick up your tickets at the port, choose the option “collect at port” if it is available.
What does Viva Travel charge for each cancelation / alteration for each ticket?
You will have to call us at 13855 or +30 211 7700 000 and we will inform you about the amount of money that will be returned and also about what procedure you must follow
Which are the age group categories of the passengers for the shipping companies?
There will also be a 3€ euro charge from Viva Travel, without including the cancellation / alteration fee that might arise from each shipping company.
What time should I be at the port when traveling by boat?
During the process of online booking you will be asked to declare the age group of each passenger.
The age groups are the following:
- Adult passengers are considered to be from the age of 10 and older.
- Children passengers are considered to be from the age of 5 to 10 years old.
- The passengers from the age 0 to 5 years old are considered infants.
Is it safe for me to enter my credit card details when I place an order?
We recommend that you are half an hour earlier before the departure time
How soon can I book my tickets?
Viva Travel gives you the necessary security required for electronic transactions through your credit card. Click here to read more about secure transactions.
How many passengers and vehicles can I include in a reservation?
If you are collecting your tickets from the port, you can book four hours before the departure of the boat.
If the tickets are sent by courier, depending on your residential are, you should book them 3 to 6 days prior to the departure of the boat.
How can I cancel my reservation? Will there be a charge?
On an online reservation, you can include 9 passengers and 3 vehicles.
Can I change my reservation?
If tickets are issued then there will not be a total reimbursement from any shipping company. The refund depends on the cancellation policy followed by each company. You should also return the tickets printed at least one day before the date of departure. There will also be a 3€ euro charge from Viva Travel, without including the cancellation fee that might arise from each shipping company.
How can I be sure that my reservation has been successfully booked?
The only permissible changes to tickets are:
- Cancellation in accordance with the cancellation policy of each company combined with the cancellation policy of Viva Travel.
- Convert your ticket to an open ticket. This conversion can only be made at the agency of the ferry companies.
How do I get special discounts on boat tickets? E.g. student discount, discount for large families.
You will receive an e-mail and an SMS on your mobile phone confirming the reservation.
How can I collect my tickets?
The issue of special discounts for each ferry company is already being implemented and will be added to our site soon.
Until then you can get special discounts by booking your tickets via telephone, with no additional cost to you.
Will I be able to travel if there is a mistake with my name on the ticket?
Depending on the remaining time until the departure of the route, the system will automatically give you any of the following options on collecting your tickets:
- Delivery by courier
- Ticket Collection from the port of departure
- Ticket Collection from our offices
What happens if my license plate number of my vehicle is different compared to the license plate stated on the ticket?
The check-in security control of ships is not that strict and therefore you will have no problem boarding the ship.
What are the necessary documents I must present in order for me to travel?
The check-in security controls of the ships are not that strict and therefore you will have no problem boarding your vehicle
Is there a different price for the fare of infants and children?
The only thing you need to present is your boarding ticket. It is advised that you also have you identity card or passport with you.
Do I have the option to choose my seats in the case that the seats are numbered?
The shipping companies offer reduced fares (usually half the price of the intact fare) for children and free boarding for infants.
All you need is to register the age each passenger when booking your reservation.
When a discount is available it automatically appears in the reservation system.
Through the automated online booking system, the ferry companies do not give the options to choose specific seats. In each case the system tries to place all the passengers of a reservation in adjacent seats or nearby seats that are available at the time of your transaction. If you want to make sure that you get adjacent seats, provided that the shipping company offers this option, please contact us at 13855 or +30 211 7700 000 to complete the purchase of your tickets by telephone.