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FAQ - Biglietti traghetti

What are the necessary documents I must present in order for me to travel? How soon can I book my tickets? Can I book an open ticket? How do I get special discounts on boat tickets? E.g. student discount, discount for large families. Is it cheaper to book tickets with return (aller retour) or booking two single tickets? I want to return from another destination, but the system does not allow this. What can I do? Why can’t I find the island that I want to travel to in the booking panel for ferry tickets? How many passengers and vehicles can I include in a reservation? How can I be sure that my reservation has been successfully booked? How can I collect my tickets? Can I pick up my tickets from the port? Where is the collection point, if I choose the option to collect my tickets from the port? What are the available payment options for my purchase? Is it safe for me to enter my credit card details when I place an order? Is there a different price for the fare of infants and children? Which are the age group categories of the passengers for the shipping companies? What time should I be at the port when traveling by boat? Will I be able to travel if there is a mistake with my name on the ticket? Do I have the option to choose my seats in the case that the seats are numbered? What happens if my license plate number of my vehicle is different compared to the license plate stated on the ticket? Do I need to confirm the departure time? Can I take my pet on the boat? I lost my boarding tickets. What can I do? If I don’t have my ticket with me, will I be able to board the boat? Can I change my reservation? How can I cancel my reservation? Will there be a charge? Which is the procedure for canceling boat tickets? What does Viva Travel charge for each cancelation / alteration for each ticket?